Return Policy
EnchantedPeddler.com Store Return Policy
To obtain EnchantedPeddler.com Store
authorization to return a defective item for replacement, simply send an email as soon as possible within 30 days of
purchase.
Product boxes and/or items that have been written on or otherwise marked will not be considered for replacement.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Merchandise
must be in its original minimum inner pack quantity, as shipped by EnchantedPeddler.com Store. Broken quantity inner
packs are not returnable.
Sample items are not returnable.
Merchandise, merchandise packaging, and inner pack
must bear no markings or be otherwise defaced or damaged. Returns which do not meet the conditions described in this return
policy will be returned and shipping cost of return will be charged.
ITEMS DAMAGED DURING SHIPMENT
All
merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please
send us an email within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE:
Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
Q. My order has been lost. I need it now. Can't you just send a duplicate?
A. UPS, Parcel Post, and
trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist
you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will send
a refund check at your request.
1. Any watch received in a defective condition that doesn't show signs of
wear, which is returned to EnchantedPeddler.com Store within 30 days of purchase date in its original display box, can
be returned to EnchantedPeddler.com Store for replacement.
2. Any defective watch purchased from EnchantedPeddler.com
Store that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 15 days. Proof
of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation
if necessary.
Send us an Email
Returns@enchantedpeddler.com
CLAIMS
Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage
on order
LOST ORDERS
It doesn't happen often, but carriers such as UPS, truck lines and Parcel
Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following:
1.
Send us an Emali and Please have the following information ready:
a. Your name as it appears in our Store
b. A
copy of the order submitted to EnchantedPeddler.com Store
c. Approximate dollar amount remitted and how the order was
paid. Charge card? or Paypal Account?
d. If a partial order was delivered and the invoice is included in one of the delivered
cartons, please have this invoice available and a list of the missing items
2. EnchantedPeddler.com Store will check
our computer to find the date your order was shipped and the carrier used.
3. EnchantedPeddler.com Store will initiate
a tracer with the carrier. Normally a response is received within 10 working days after the tracer is initiated. Most carriers
require a 10-day waiting period before they will accept a tracer request. The U.S. Postal Service requires a 30-day waiting
period from date of shipment before they will accept a tracer. (90 days outside continental U.S.)
4. EnchantedPeddler.com
will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following:
a.
The Carrier is unable to prove delivery. Therefore, we have reshipped your merchandise as you requested.
b. The Carrier
will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full,
and the signature of the person who received the order and the date it was delivered.
c. After receiving the photocopy,
you find the signature is not yours, a neighbor's or a member of your family's return the photocopy to EnchantedPeddler.com
Store together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will
require an additional 7 to 10 working days. We'll notify you of the results.
d.The Carrier may have returned the
order to EnchantedPeddler.com Store for the following reasons:
UPS made three attempts at delivery to you and
no one was home
Your delivery address is a Post Office Box. UPS does not deliver to a Post Office Box. They notify you,
but if no response is made within seven days, the package is returned to EnchantedPeddler.com Store.
You have moved
and your order was sent to your former address. The package may have been retained by someone who signed for the package at
your old address, or the shipment was returned to EnchantedPeddler.com Store.
DAMAGED MERCHANDISE
Inspect
each box for signs of damage such as crushed, torn, open, unseamed tape, etc.
Hidden Damage by carrier:
If you
should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to
evident rough handling, email to EnchantedPeddler.com Store within 15 days of invoice date and report the damage. EnchantedPeddler.com
Store will issue replacement at your request.
SHORTAGES
If you receive an order from EnchantedPeddler.com
and find it has not been filled completely:
Check your invoice. If the item does not appear on your invoice, be sure
to advise the EnchantedPeddler.com Store when you email us..
Thoroughly check the cartons and packing. Small items
may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering,
a claim must be placed with the carrier. Follow the same procedure as if there is damage.
If there is no tampering
and an actual shortage exists, contact EnchantedPeddler.com Store.. We'll need to know the invoice number, number of cartons
received, the missing item number, and whether you prefer credit or a replacement.
EnchantedPeddler.com Store will
investigate the shortage. When the item is confirmed as not shipped, it will be shipped.
I. Basic Information
Ready:
Full name
Orden number
Reason of return
II. Return Items to:
EnchantedPeddler.com
Store
407 SE 12th Ct
Cape Coral, FL 33990
USA
Email us to : Returns@EnchantedPeddler.com
